Services & Amenities

Our dedicated and renowned concierge service and enquiries

Do approach any of our concierge team who are formally dressed in their dark green attire for the latest in Mall promotions and services along with directions to the store of your choice. The Concierge desk is conveniently located on the Ground Floor at our Riverview entrance. Security officers whom also regularly patrol all floors are always ready to warmly assist you.

We want you to feel relaxed and safe in an environment that’s designed in bringing you the best in hospitality and shopping. Find what you need with just one phone call or a click of a button. With a wide choice of over 200 stores, we can help you narrow down where you wish to shop or to simply enjoy a meal.

You may also call upon our services for

Baby Strollers

Strictly for baby below the weight of 17kg & priority extended to shoppers without a baby stroller

Complimentary Gift Wrapping

Shopping bags/purchases with receipt made in The Gardens Mall shops only

Connect with us on WhatsApp

Now you can WhatsApp us at +6012 - 295 8159 from 10am to 10pm, we will endeavour to reply your to your query shortly or/and within 60 minutes upon received

GRAB Concierge

Place your grab transport service request on Grab App. T&Cs at https://www.grab.com/my/terms apply excluding loyalty/ rewards programme/ points and only cash payment is accepted

Wheelchairs

RM50 deposit is required for non Malaysians

Disinfectant Spraying Assistance On Your Shopping Bags

Shopping bags/ purchases with receipt made in The Gardens Mall shops only

The Gardens Club (TGC) Members

  • TGC membership profile updating
  • Information update on TGC member’s spending
  • TGC car park ticket/valet docket redemptions
  • Birthday gift collection
  • Event enquiries/reservation
  • Membership enquiries
  • Dining reservation (Exclusive for Emerald Members only)
  • Complimentary gift wrapping (Shopping bags/purchases with receipt made in The Gardens Mall shops only)
  • Shopping bag storing facility (Shopping bags/purchases with receipt made in The Gardens Mall shops only)
  • Disinfectant spraying assistance on your shopping bags (Shopping bags/purchases with receipt made in The Gardens Mall shops only)

Power Scooters

RM50 deposit is required for non Malaysians

Lost & Found

You may report any lost items at the concierge desk.

Shopping Bag Storing Facility

Shopping bags/ purchases with receipt made in The Gardens Mall shops only

If you’re in The Gardens Mall, do visit our concierge desk for

Concierge Desk

+603 – 2297 0288 (10:00am – 10:00pm daily)

General Enquiries

+603 – 2287 1181 (9:00am – 5:00pm Mon-Fri; 9:00am to 12:00pm Sat)

General Fax

+603 – 2287 1189

Follow Us @thegardensmallmy

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