About Us

riverview

Located at the heart of Mid Valley City is The Gardens Mall; a premium 6-level shopping haven for more than 200 outlets where top fashion brands such as Louis Vuitton, Hermès and Burberry reside. Be spoilt for choice with the wide array of top international cuisines, or take a look at the latest in technology and home furnishings with several retail outlets waiting to make your gadget or furniture dreams come true.

 

The Gardens Mall is also home to two popular departmental stores; Robinsons from Singapore and Isetan of Japan, as well as Malaysia’s most premier cinema, GSC Signature. You can also head to The Gardens Theatre for more entertainment. For those in need of pampering, head to Cocoon on the 4th Floor, a dedicated area complete with spas, wellness clinics and a fitness centre.

 

The Gardens Club brings value added shopping experiences with exclusive privileges and warm hospitality, as well as two dedicated lounges specially for its members. With the addition of The Gardens Mall, Mid Valley City is truly a premier shopping destination.

Vehicle Parking Rates
Mondays to Fridays
First 3 hours or part thereof RM2
Every subsequent hour or part thereof RM1
Saturdays, Sundays and Public Holidays
First 3 hours or part thereof RM3
Every subsequent hour or part thereof RM1
(No Maximum charge)
Lost Ticket RM50
Premier Parking Rates
Mondays to Fridays & Saturdays, Sundays and Public Holidays
First 1 hour or part thereof RM4
Every subsequent hour or part thereof RM2
(No Maximum charge)
Lost Ticket RM50
Valet Services Rates
Weekdays, Weekends and Public Holidays
First 4 hours or part thereof RM20
Every subsequent hour or part thereof RM2
(No Maximum charge)
Our dedicated and renowned concierge services and enquiries

Do approach any of our concierge team who are formally dressed in their dark green attire for the latest in Mall promotions and services along with directions to the store of your choice. The concierge desk is conveniently located on the Ground Floor at our Riverview entrance. Security officers whom also regularly patrol all floors are always ready to warmly assist you.

We want you to feel relaxed and safe in an environment that’s designed in bringing you the best in hospitality and shopping. Find what you need with just one phone call or a click of a button. With a wide choice of over 200 stores, we can help you narrow down where you wish to shop or to simply enjoy a meal.

You may also call upon our services for

Baby Strollers

For parents who want their children to remain close at hand.

Wheelchairs

For the convenience of the elderly or disabled.

Power Scooters

Battery Operated Scooters to assist shoppers in carrying their items.

Gift-wrapping Services

Complimentary from The Gardens Mall.

Lost & Found

You may report any lost items at the concierge desk.

Shopping Bag Storing Facility

Shoppers who made purchases at The Gardens Mall outlets can enjoy this added value service at the concierge desk.

Tote Recycle Bag

You can rent tote recycle bag for a refundable deposit of RM20.

Shopping Bag Assistance

Purchases made at The Gardens Mall specialty outlets can enjoy this added value service, by helping you to transport your purchased goods to your vehicle.

Mall Tour

Prior reservation is required for this service, please approach our concierge desk for more information.

With more than 3,800 car park bays dedicated to The Gardens Mall, you have the choice of easy and direct access from Bangsar and Damansara into the car park. Shoppers can also be dropped off at either our Riverview entrance or the Boulevard Entrance.

Complimentary Shuttle Bus Services

Enjoy Tourist Privileges Today! Applicable only for tourist.
tourist-privilege-card-500x317  

Tourists can enjoy exclusive offers from The Gardens Mall by registering for a Tourist Privilege Card at the Concierge Desk located on Ground Floor from 10am to 10pm daily and receive a complimentary gift from us.

 

Click here to know more of the offers.

 

For more information, kindly contact us at 603 2297 0288 for further assistance.

 

Terms and conditions:-

1)The Gardens Mall Tourist Privilege Card (TPC) is strictly available for Foreign Tourists visiting Malaysia. Not applicable for Expatriates, International Students or/and Foreign Tourist(s) residing in Malaysia with a permanent address.

 

2) The Gardens Mall reserves the right to request for additional identification for validation purposes.

 

3) Each tourist is eligible to obtain or own one (1) The Gardens Mall Tourist Privilege Card (TPC) at one time.

 

4) The Gardens Mall Tourist Privilege Card (TPC) is valid for 7 days from the date of issue in The Gardens Mall only. Renewal of The Gardens Mall Tourist Privilege Card (TPC) is applicable after the expired 7 days.

 

5) The Gardens Mall reserves the right to reject any applications and renewals, amend the terms and conditions or terminate this program without prior notice.

 

6) The Gardens Mall Tourist Privilege Card (TPC) is only valid for use at the participating retail outlets listed in the leaflet. All information is subject to change without prior notice.

 

7) The Gardens Mall Tourist Privilege Card (TPC) must be presented to the cashier of the participating retail outlet at the time of purchase in order to enjoy all the privileges offered.

 

8) The Gardens Mall Tourist Privilege Card (TPC) is not a credit card or charge card.

 

9) The Gardens Mall Tourist Privilege Card (TPC) is non-transferable. The staff of each participating outlet reserves the right to request for the tourist(s) to provide additional identification for validation purposes.

 

10) Offers by participating retail outlets are not valid in conjunction with any other promotions and discounts or other membership privileges. Complimentary gifts offered by participating retail outlets are valid for purchase in a single receipt.

 

11) Dining offers are for dine-in only unless specified otherwise.

 

12) The Gardens Mall including its management, entity(ies) concerned and agents give no representation or warranty with respect to any goods or services provided. Notwithstanding any provisions to the contrary herein contained, any dispute concerning goods or services received shall be settled between the tourist(s) and the participating retail outlets.

 

13) The Gardens Mall including its management, entity(ies) concerned and agents will bear no responsibility for resolving such disputes. All privileges and offers are subject to the terms and conditions of the respective participating retail outlets of The Gardens Mall.

 

14) The Gardens Mall including its management and entity(ies) concerned reserve the right to terminate or cancel any of the offers, promotions and discounts without prior notice or assigning any reason whatsoever.

 

15) The Gardens Mall including its management, entity(ies) concerned shall have the sole and absolute discretion, without prior notice and assigning any reasons at any time, to:

  • reject any application for The Gardens Mall Tourist Privilege Card (TPC).
  • amend the terms and conditions herein contained.
  • suspend or terminate this promotional programme.

 

16) The Gardens Mall including its management, entity(ies) concerned, agents and the participating retail outlets are not liable for any loss, damage, cost and expenses incurred by tourist(s) or any third parties arising from this programme.

 

17) The Gardens Mall including its management, entity(ies) concerned and agents shall reserve the right to deny entry to any tourist(s) at its absolute discretion.

 

18) The Gardens Mall including its management, entity(ies) concerned reserve the right to withdraw, terminate, substitute or vary any of the privileges stated herein from time to time without prior notice.

 

19) The Gardens Mall including its management and entity(ies) concerned reserve the right at its absolute discretion to vary, delete or add to any of these Terms & Conditions without prior notice.

 

20) Privileges affiliated to the entitlement of the TPC are governed by the terms and conditions set by participating tenants in The Gardens Mall.
Other terms and conditions apply.

 

21) In the event of any inconsistency between English and Chinese versions of these Terms & Conditions, the English version shall prevail.

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